High expectations, limited support once placed in office - Operations Manager PDS Health Employee Review

1.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Strong training program with significant opportunities to build knowledge, especially for individuals coming from outside the healthcare industry. The onboarding process provides exposure to multiple systems, workflows, and operational expectations, which can be valuable early career development.

Cons

Despite being presented as an operations role, this position functions heavily as a sales-driven role once training is completed. While compensation can appear attractive on paper, the reality after placement often includes significantly higher workload expectations than initially understood. Training was inconsistent and frequently changed on a weekly basis, which resulted in unpredictable schedules and commutes exceeding an hour each way. This was particularly frustrating given that I had communicated during the interview process that I was not interested in a commute longer than 40 minutes, which was not honored in practice. Accountability expectations often did not align with the level of training provided. On my second day independently managing an office, I was held responsible for preparation errors related to an OS day despite not having been trained on that process at the time. Formal training for those responsibilities was not provided until months later. In addition, office placements can involve environments with longstanding operational challenges and limited staffing stability, including frequent call outs. In those conditions, maintaining expected performance standards becomes extremely difficult. Support from leadership felt limited in practice. When concerns were raised, the response was often that existing resources should be sufficient rather than providing hands on assistance. In my experience, workload frequently extended into 60+ hour weeks in order to keep operations functioning, which made the compensation feel misaligned with the actual demands of the role.

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PDS Health Response
1w
Thank you for taking the time to share your thoughtful feedback. We're glad to hear our training program provided opportunities for professional growth. We also appreciate you sharing your perspective on onboarding, leadership support, role expectations, and work-life harmony. At PDS Health, we value open dialogue and encourage team members to share feedback as we continue strengthening the experience for our team members. Thank you for your contributions to PDS Health, and we wish you continued success in your career.

Explore other reviews about PDS Health

5.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

management, technology, benefits, opportunity, compensation

Cons

work life balance, stress, dependent on where you work

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PDS Health Response
2mo
Thank you for sharing your experience. We’re glad you value the leadership, technology, and opportunities available. At PDS Health, we are committed to supporting our team members while continuously improving balance and consistency across our supported offices. We appreciate your feedback.
5.0
8 July 2026
Recommend
CEO approval
Business outlook

Pros

Recently, I had the honor of celebrating my 15th year at PDS Health. I am still here due to the strong ethics and values this company holds. During COVID, I saw our CEO express vulnerability, compassion, and honesty, make hard, difficult decisions, but led us through a tough time, still prioritizing patients. Through my many years at PDS Health, I have held roles of Healthcare Coordinator, worked my way up to Operations Manager, then promoted to Regional Trainer. Most recently, I was promoted to Career Specialist (Recruiter) and have held this role for the past three years. As I stepped into my 15th year, I was honored with a Tenure gift – a weekend stay, plus flight, at a PDS Health company property. This happened to fall on Valentine's Day and my wedding anniversary this year. I am honored to work with a Team that does not hold achievements such as Tenure lightly and celebrates and honors achievements. Last year, my Team had a phenomenal year. We hold the value that “we fail and succeed together”. The Region grew, and the new doctor hires that our Owner brought into their private practices gave cause for celebration! My role as Career Specialist focuses on the sourcing and initial assessment – the candidate “quarterback”. I could not have been more surprised when my team nominated me for an “Extraordinary Performance” award, specifically as Regional Support to our Owners, Regional Managers, Directors, and Partners. We have now grown to over 15,000+ employees, so being nominated for these awards is rare, and winning is even more shocking! As a winner, PDS Health sent my sister and me to Las Vegas for another all-expense-paid trip to celebrate. Additionally, as a winner/nominee in this category, I also received an additional all-expense-paid trip to “Pinnacle Club” in the Bahamas! My husband and I just returned from this amazing trip, and I am still in shock and awe of what a blessing and honor it was. Having been in these rooms –XP Awards & Pinnacle Club - I took a step back to view the room, surrounded by top-tier talent, where the number one goal was to create healthier, happier patients. I could not be more thankful to be in a Company who regards values and ethics, patient care and satisfaction, and that truly leads vs. manages others. Recently, we changed our name from Pacific Dental Services to PDS Health, as we now have offices that are both medical and dental, fully integrated, caring for patients’ whole-body health. It is amazing to see patients’ lives transformed and lives saved by our compassionate, amazing Providers who are educating patients on the link between the mouth and how it affects the body. Pros – this is a company that values its people, gives opportunities to grow, and celebrates the wins – BIG TIME!

Cons

I should have applied sooner!

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