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      PFSweb

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      PFSweb reviews

      Unorganized and Chaotic - Customer Service Representative (CSR) PFSweb Employee Review

      2.0
      15 Nov 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home was nice and convenient.

      Cons

      Supervisors were very unorganized and never on the same page. Would constantly tell us to tell customers there card was declined due to an incorrect billing address even though the customer would confirm with their bank the billing address was correct and call back angrier for our false information.

      Explore other reviews about PFSweb

      5.0
      16 May 2025
      Sales analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      It is second-to-none in the eCommerce fulfillment operations landscape. Additionally, the people, culture, and tech/operational capabilities are all what make it an incredible company; and easy to sell for...hands down.

      Cons

      Truly, I cannot think of anything negative.

      1.0
      1 June 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      it is better than being unemployed

      Cons

      low quality job with low wages and no insurance coverage because you cannot afford it

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