23 Dec 2019
PHOS Creative Response
6yA review like this truly breaks our hearts. We’re thankful that this is unusually inconsistent with others’ feedback, but it nonetheless causes us to pause and consider. In an effort to pursue the highest levels of transparency and accountability, we reviewed all these points with our advisors and gathered the entire team to hear their heart on these matters. Here is what your team wanted to share with you:
“Whoever you are, we miss you! Our hearts are heavy knowing that you didn’t feel loved by the team. We take great joy in being with one another and you were a part of that PHamily.”
“We truly want to be ‘a place that team members never want to leave’ (our mission). The past year, we’ve made some huge changes to our compensation packages, benefits offerings, and processes that have helped with this and we’ve got lots more coming.”
[From the CEO]
Being a part of the team at PHOS, you would have likely heard me say this at some point: Semper Reformanda. During the Reformation, this phrase stood as a banner over the church to say, “we are always reforming.” We have flown that flag over PHOS since the day we started, primarily because we have needed to. We are constantly in need of more growth and more grace.
It’s hard to share open and honest feedback, so I commend you for doing so, I only wish you would have shared it sooner so we could have grown together. Despite these harsh words, we still love you and I would warmly welcome the opportunity to meet, eat some tacos, and reconcile with one another.