Pros
Working for PRS CrisisLink & answering calls for NSPL (National Suicide Prevention Lifeline) afforded me the opportunity to connect with people from all over the country, in some of their darkest moments, & it was an honor to do so. I became very efficient at multitasking & developed my active listening skills.
Cons
The company culture is steeped in intimidation, retaliation, & bullying. Middle management is cliquish & detached, existing in their own little delusional bubble. They have no idea how their numbers-driven policies affect the daily lives of rank and file employees. Schedules were issued monthly for PT employees & didn't come out until right before the 1st, which made planning anything almost impossible. They found every excuse to deny time off requests, even when submitted months in advance. They would often outright ignore scheduling requests & documented conflicts, which they had previously agreed to accommodate. Understaffing & being constantly overworked were the norm. Burnout came easy & fast, so the turnover rate was high.