Pros
None at all period, done!
Cons
The amount of work they expect is insane, 170 -200 calls a day, spreadsheets w 70 names, much mail, and about 25 more small duties. No matter what I did it was not enough. I was not supposed to take breaks, work non stop 8-5. I was supposed to get in 15 min before my shift, yet could not get paid until 8 am. The trainer was worse than a drill sergeant. I couldn't leave my desk to go the bathroom and warm up my coffee, 1 item as at time as I was to be glued to the phones. They let me go and my recruiter told me it was I missed 2 items the day before! I shared a desk, it was full, I didn't even have a drawer that was mine, I had a large bag and just took my notes and notebook and binder w me each night. I've an MBA, was a VP in 2 careers, work very fast n efficient, nothing was good enough, 4 weeks!