Constant Reorganizations and Siloed Departments - Customer Success Manager (CSM) PTC Employee Review

2.0
11 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits. Great work/life balance. Flexible hybrid work schedule. Cool products.

Cons

- Onboarding is terrible, be prepared to get very little support outside of videos/articles - Management never seems to know what is going on - Many senior leaders have been leaving in the last 6 months - Layoffs seem to be the norm here - Communication to employees on updates are terrible or don't come. Lots of fluff emails instead. - Constantly starting new innitatives that will get dropped as quickly as they started - Teams not receptive to feedback or new ideas - Each department is extremley siloed to the point its difficult to work together and hard to get people willing to help you find what you need. - Documentation on processes and essential things to do your job don't exist - Be prepare to spend months confused on what you should be doing and getting very little guidance.

Explore other reviews about PTC

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Growing company that moves like a startup

Cons

Many acquisitions, constant state of change

4.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

the company overall is great to work for, people, benefits, etc.

Cons

the biggest con is pay is below market for this role.

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