Pros
Good local management. Local management listened to your ideas of improvement. Note, once your ideas were pushed up the food chain they became the regional manager's ideas. Nice concurrent online training method. Nice employee to employee recognition system. Good computer system and organized operation methods.
Cons
Poor training for new hires. Poor supervision of new hires and their progress. Need to have dedicated trainers and HR. Low pay for industry standards. Work with numerous offices and 8 different computer systems to complete one function. Regional management and above is poorly executed. Plans for centralization of all services over a course of years (GBS) to Manila. US jobs being outsourced there. No US job is safe but they do not clearly relay this information until they are closing your office.