Pros
Working at the Support Center you get a few nice perks - free food in the morning, unlimited soda/coffee, etc., an employee discount, and can get free delivery for your lunch. The people are actually very wonderful - good people who are hard workers. That's pretty much where it ends.
Cons
The benefits for a company this size and this well performing are horrible and insulting. The 401k is not good (1-yr wait), short term disability is horrible (doesn't even cover the actual percent of your pay it says), and vacation is attrocious and non-negotiable. The company works you extremely hard and has very high expectations. That's great if they are willing to give you the support necessary (people, technology, resources, etc.) but they don't. The CEO (not Bill, but Ron) presents one image to the street, but interally it is very different. He is definitely a visionary and has done great things to make this company what it is, but he does not see the value in investing in his people. They also are not very open and encouraging to new people. They hire you because of your experience and what you bring to the table, but then they expect you to actually keep your mouth shut for at least a year (yet hold you accountable for work that needs to be done). Executives are known as saying it takes at least 6 months to figure out where the bathroom is to new hires.