Not what it used to be - Customer Service Representative Parcel2Go.com Employee Review

1.0
20 Sept 2022
Recommend
CEO approval
Business outlook

Pros

The people - I met some fantastic people during my time at P2G. Many of whom I still keep in contact with now. Flexibility - if you’re willing to work outreach, there’s a lot of flexibility with the shifts you can choose.

Cons

The people I met here were what kept me there so long. When I first started it was, to use that cliche, like a family. However, that didn’t last and slowly but surely, the management were slowly replaced with other managements “friends”, all of them men and each of them more misogynistic than the last. If you want to get ahead here, my only advice is be a man. It doesn’t matter if you have more qualifications or experience than your male counterparts, if you’re a woman, especially a woman with children, you’ll be over looked at every turn. The reviews about development are false - they only promote from within if you’re a man and they like you. And if you do happen to get any sort of promotion, it doesn’t come with a decent pay rise but does come with lots of added stress, more work piled on you than you can handle, impossible to reach bonuses and zero support. If you love getting rewarded for all of your hard work with a dominoes pizza or a just eat voucher while the higher ups are holding huddles every week and telling everyone how many millions they made that month and rewarding themselves with massive bonuses and trips to the races, then this is the place for you.

Explore other reviews about Parcel2Go.com

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Parcel2Go is an ideal workplace for customer service representatives, offering a supportive environment where teamwork and collaboration are highly valued. The role is engaging and helps you continuously develop your communication and problem-solving skills. There are plenty of opportunities to learn, and the structured processes make it easier to handle different types of customer concerns effectively. Management is very understanding and promotes a healthy work-life balance, which makes a big difference in day-to-day work. The company also ensures that employees are equipped to perform efficiently by providing essential tools such as power supply support, solar panels, monitors, and sometimes even laptops. Additionally, they are fair and generous when it comes to incentives and leave, which further adds to overall job satisfaction.

Cons

While the job itself is rewarding, the main drawback has been the lack of employee benefits. However, we’ve been informed that this is already confirmed and currently being worked on, including the addition of PhilHealth, SSS, Pag-IBIG, and HMO. This is a very positive development, as these benefits are essential for long-term security and overall employee well-being.

5.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

This company knows how to take care of their employees. Listens well, understoods well and acknowledged all the employees' needs. If there are instances that there are struggles, they really ask for what help are needed to make sure resolution will be provided instantly. Aside from that, they really maintain the work-life-balance. We wok remotely but they made sure that every now and then, there would be events happening to make sure all employees will have some time and some fun out of work hours. ❤

Cons

None so far since I've started working with them.

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