Needs improvement - Rda Parktree Community Health Center Employee Review

flexible, you can learn a lot.

no accountability, if you are good at your job they add more work.

The dental director was very understanding when it came to approving time-off requests. They made sure to block out the schedule for any doctor absences, even if no coverage was available.

The clinic was extremely short-staffed and often hired anyone just to fill positions, including assistants who were unprofessional, unhelpful, and frequently had poor attitudes. Doctors would ask for help from management, but there was no discipline or penalty for the assistants that were hurting the clinic. The schedule was overwhelmingly busy and poorly balanced. Equipment quality varied significantly by location—two clinics had newer equipment, while the third had outdated tools that often didn’t function properly, yet the workload remained just as demanding. There were concerns that the company might have been facing financial difficulties, as they continued using a lab that none of the doctors were satisfied with. Rather than switching labs, the solution was to have lab representatives—who weren't licensed dentists—advise the doctors on how to perform their work. Small cheaper things in the office wouldn't be provided or wouldn't be ordered. If there was a concern, doctors were told to discuss their concern with the Dental Director. Doctors would do so, but during my time of employment there, the concerns usually never got resolved. The company didn't provide the doctors or the Dental Director with needed support. Therefore the doctors and Director had an overwhelming amount of things to manage and were very busy all of the time. The company also failed to provide the supervisors for the assistants with proper support. The schedule template is two columns per doctor. There are two patients per 40 minute interval. The time after the last interval until the end of the morning/afternoon/evening is "catch up" time. Essentially one column is for treatment and the second column is for "smaller" treatment. Periodontal maintenance and adult prophies can be scheduled as a "smaller" treatment at the same time as a large filling, endo, or crown prep. The company was short staffed so there were not always RDAs available to help polish or to help make temporary crowns. Depending on the clinic site, there were often computer issues that added to slowing down the appointments. The 40 minute interval is split between two patients and within that time setting up instruments, bringing in the patient, doing patient intake, and tearing down and disinfecting the room is all included. As all of us dentists know, most dental procedures cannot be completed within 40 minutes, let alone in time shorter than that. The company recommended for doctors to tell patients that the clinic was behind schedule due to having emergency patients come in. This ultimately, is a policy of always running behind schedule and always seeing patients late. With such limited time for appointments, it is imperative that patients be on time for their appointments. However, the patient population here often showed up very late to their appointment. The company still would greatly pressure doctors to see the patients even if they were late and the time for the procedure had passed.