Pros
I was in the Glasgow campus for British Gas. Made some really great friends through my training group, our trainer was amazing! On site gym and canteen
Cons
Never even made it out of grad bay. QA scoring was far too strict. The day I was supposed to leave grad bay (after 8 weeks which was originally meant to be 4) my manager approached me and advised I will not be leaving due to my QA scoring not being at the required 90% I asked what my score was and it was in fact 89%!! After this my manager failed one of my sale calls which was my first fail in over 5 weeks through no fault of my own it was the customer who advised she has a prepayment meter when actually she had a credit meter and this meant I was not allowed on the phone for 5 days so I was sitting for 8 hours each day listening to the same call on the system day in day out due to being banned from dialling. On the Friday afternoon I was taken into a room and given a letter from my manager saying that on Monday morning at 11:30am I will be undergoing a probation review meeting due to the failed call, this worried me and i had already highlighted to HR that I have bad anxiety so this made me have a panic attack at my desk and my manager took me aside and advised me that I've not to worry about the meeting and my job is safe and sent me home to calm down and enjoy my weekend. The Monday morning came and I went into work feeling that the meeting was just a warning but unfortunately I was taken into the room and released from the company due to the outcome of the call. I feel that this was a very unfair outcome as there was evidence to prove I was not constantly failing calls. I am not the only person this has happened to, there was at least 5 people who had the exact same experience in grad bay the exact same week.