Pros
The staff there can be great and the people I met in training were some of the nicest people I've met in my life. Some of the campaigns like the EDF outbound campaign are fine and treat the employees relatively well. The pay is above minimum wage which is nice for call centre work. The trainer was probably one of the best trainers I've ever met she was called Amy and she put the rest of the company to shame.
Cons
Employee care does not exist. I'm not talking about the newbies, I'm talking about everybody from trainers to team leaders to management. EDF are essentially Parseq overlords if you're on that campaign and what they say goes. The client for example wishes everybody in a call centre to come to work in a smart shirt, trousers and shoes- why this is necessary I will never know. On dress down days which normally happen on a Friday, people are sent home if they wear certain things like tracksuit bottoms or shorts- not my kind of fashion personally but to each their own, people should not be sent home for dressing down on a dress down day. The computers in the company are downright awful and are running an out of date operating system which is no longer security supported by Microsoft so customer information is ripe for the taking. The call floor has no air conditioning and in hot weather in smart clothes some people almost bake to death. I've heard of times where people literally have passed out. When in training your team can be thrown onto the call floor and be first time diallers without completing the training which is both unprofessional and terrifying and the floor walkers are 50/50 helpful though the information they give advisers tends to be different depending on who you ask. Some people I know who applied for the inbound position were moved straight onto Smart Meters Outbound which is more of a Godsend but still a con as that was not what they applied for. The tests in training which they force you to pass are an utter joke- you have to get a high percentage and they're an annoying 'tick all that apply' tests which are very easy to get wrong even if you have the knowledge. And if all of that wasn't enough there are a few more caveats to mention. -Some members of staff still haven't been given headsets so they're forced to use hand phones all day which I imagine goes against health and safety promoting RSI. -The Security guards believe that they're Gods and will nastily penalise anyone for anything, not even responding to a friendly hello. -The training software for the system never worked in training so the first time we used the system was when we went live on the floor. I could go on but you get the picture.