Great industry, great company - Product Manager Parts Express Employee Review

5.0
12 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Able to be a part of a company that services a very cool industry; speaker building. Great people!

Cons

Communication to staff is sometimes lacking

Explore other reviews about Parts Express

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

A Great place to work!

Cons

Not a lot of advancement opportunities, but can learn a lot where you are

4.0
25 July 2024
Recommend
CEO approval
Business outlook

Pros

The work with products and customers, especially within the DIY audio community, is engaging and rewarding. Many colleagues and direct supervisors, including the owner Jeff, are dedicated and competent. Very open to ideas from all employees (follow through is poor)

Cons

The company’s potential is stifled by poor leadership in key positions. The marketing, product development, and creative departments suffer from lack of cooperation and inconsistent delegation, driven by directors more interested in self-serving goals than in fostering a productive environment. A detrimental hiring freeze and the absence of a dedicated HR department have led to overburdened staff and mishandled employee issues. This lack of support has driven away valuable employees for easily ameliorated issues. Compensation is below industry standards, with high-responsibility roles underpaid and hourly rather than salaried. Pay does not reflect the specialized knowledge required in the niche audio industry.

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Parts Express Response
1y
Thank you for your feedback. We’re thrilled to hear you enjoyed working with our products and customers, and appreciated your colleagues’ dedication. We understand your concerns about leadership, departmental cooperation, and compensation. Here are some steps we’re taking: Improving Leadership and Cooperation: We are enhancing communication and accountability between departments to more clearly define departmental/project responsibilities and increase performance. Establishing HR: We have recently hired a full-time HR Manager to direct our HR programs. Reassessing Compensation: Our new HR Manager is currently reviewing pay structures to ensure they are competitive and fair. Website Improvements: We are prioritizing enhancements to our website to increase ease of use for our customers. We value your advice and are committed to making the necessary changes. Thank you for your valuable feedback.
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