Good - Manager PatientIQ Employee Review

Great people and mission. The need to collect PROs is a no brainer in healthcare, and having software to do that seamlessly is a necessity

Growth comes with challenges for the business

Unlimited PTO policy. Strong schedule flexibility and autonomy in managing your workday. Summer Fridays are a nice benefit and support work-life balance. Opportunity to gain exposure to a fast-paced environment and wear multiple hats.

Leadership often appears inexperienced and reactive rather than strategic and proactive. Frequent changes in priorities and goals create confusion and make it difficult to execute long-term plans. Many core processes remain highly manual, while there is significant emphasis on AI solutions rather than addressing foundational process inefficiencies. Lack of clear documentation, resources, and scalable processes for both employees and customers. Products are sometimes marketed or sold before they appear fully developed or operationally supported. Limited support from leadership and management when cross-functional challenges arise. Employees are often expected to compensate for gaps in other teams while managing increasing workloads. Company culture can feel inauthentic, with a disconnect between leadership messaging and employee sentiment. Ongoing concerns regarding reporting accuracy and customer outcomes, particularly around CMS-related performance metrics, with little visible improvement despite repeated feedback. Employee morale appears to be declining, as evidenced by leadership turnover and concerns expressed by staff. Significant focus is placed on future growth and funding opportunities, while operational and organizational challenges remain unresolved.