Great pay and product, but management support, and work life balance needs improvement! - Customer Facing Role Paycom Employee Review

3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits Great product to back up. Parking benefit is great. Healthcare is very affordable. Office’s are a great vibe Co workers seem friendly.

Cons

I’m going to be as non-biased as possible! - flexibility and work life balance needs improvement. I have personal disabilities that require consistent medical treatment and I felt like I was being judged for setting up a Dr’s appointment to obtain my long term care. *It felt like I was advised against it just to be present during the training.* - Training is demanding, requires a big commitment away from home so be prepared. Long but not fully effective and needs improvement, however there are changes with the training so that’s good! - You’re drinking from a large fire hose and then expected to perform immediately after and not to be mentally fatigued. - You can tell who drank the kool aid and who the favorites are even during the training cycle. Less harsher feedback, easier assignments, rewarded quicker. You can say the wrong thing, but if they say the right thing they are correct. - I can’t speak for other managers but my experience with mine, has been mostly MIA even though the manager views my trainings from a distance there’s a lack of communication. I would prefer a little more consistent communication with the manager based on expectations, how things are going good, what needs improvement. - I am dealing with a lack of communication of expectations, for example, I was finding out things we had to do from my peers rather than my manager that was super critical and now we’re playing catchup on and behind. - In my point of view, it feels like I have been set for failure from the start and feel alone with a lack of guidance.

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Paycom Response
2d
Thank you for sharing your perspective and for recognizing our compensation, benefits, product and workplace environment. Sales at Paycom comes with high expectations, and our training is intentionally designed to prepare team members for a demanding and results-driven role. We also expect leaders to provide clear communication, guidance and support to their teams. If you'd like to discuss your concerns further, please contact hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
1w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
2w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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