Pros
I am going to start out by saying the Transition Specialist Role at Paycom is not an easy one. That being said, since I started a year and a half ago I have seen nothing but vast improvements in our process/job tasks, and department. Compensation: Since I started here, the compensation changed for the better 2 times. First, one to two months in, they raised the compensation after processing your quota by $5k. Then at the end of 2013, they increased the starting base salary by $6k. In a little over a year I have hit two quotas resulting in a 2 base increases plus commissions around $2-3k per month. This is a busier office, but it is not out of the ordinary by any means. Plus there is a car allowance as you will drive a good amount at this job. Process: I would have to say the best thing about this company is managements ability to listen to feedback. Being a relatively new department, and one that not many other payroll companies have, we did not have a lot of guidelines to start out. Our management team has listened to our feedback in many areas to make our jobs easier to do. That being said, there is still a lot of room for improvement, which I will discuss below, but it definitely is appreciated to see your concerns being handled. Department: As I said, our department is always changing, and in my experience it has been for the better. When I started there were two regional managers, so outside of hitting your quotas for base bumps, the job growth potential seemed kind of bleak. At the end of 2013 they promoted 5 or 6 additional people from our department and divided the company's offices into regions. This gave me hope that they will continue to grow this program, and even though my future might not be outlined currently, there is a good chance that I can grow into a role that may not even exist at the moment. We have also worked very hard to get the office balance back in check and work with the sales reps, and not for them as it seemed was the norm. This may all seem happy and scripted but despite my great respect for this company and the people running it, there were definitely sometimes that I was not this content in my role and had thoughts of leaving.
Cons
Work/Life Balance: During the busy times of the year, it can get kind of crazy. It was not uncommon for me to be answering emails late at night, working on projects way past 5, being on site with a client past hours, or driving home or to a client after or before work started. It is not required, but at the time, I felt it was the only way that I would be able to complete my job and keep projects on track. I think the hiring of the many more TSRs will help this greatly, I think we have almost tripled the amount since I started. It is always going to be a stressful job, but the workload on top of it was at some points unmanageable. This being said, I did have support from my regional manager which is probably one of the main reasons I am still working at this company. PTO/Sick: Pretty much every review will have this topic in the cons section. Do I wish we had more PTO or Sick, absolutely. Coming out of college it is a stark difference in free time. I wish I could take a long vacation, but long weekends are it for the most part. I will say that I work with a lot of companies in the transitions, and our policies are right about on par with most businesses. Yes, other companies offer great PTO plans, but often at the risk of another benefit. I wish it was better, but I cannot say it is worse than the standard policy
