Don't Be Fooled! - Quality Assurance Analyst Paycom Employee Review

1.0
15 Dec 2022
Recommend
CEO approval
Business outlook

Pros

The job is tolerable. Your coworkers will probably be good.

Cons

Paycom will try and convince you that they care about you. It's in their value statement and they'll shout it from the rooftops. But when push comes to shove, they will show you exactly how little they really think of you. This past week the company has decided to bring back large numbers of employees back into the office full time (not, in itself, necessarily a bad decision, assuming it is backed by data and good faith). Unfortunately, no reasons were given and no data was supplied to explain the change, nor were we informed ahead of time such that we might adjust any perceived failings. We were given only one month in QA while other groups get more time for reasons that have not been explained either. When people expressed their concerns about finding childcare on such short notice, concerns about driving long distances after having been promised that this would not happen, concerns about work-life balance, concerns about having to sell houses, etc., the company's response has been patronizing, disrespectful, and infuriating. They set up a forum where we could ask our questions, and we did so. Hundreds of questions. A full day later, they have responded, and have given us the answer "we offer a competitive package" and effectively told us that we aren't worth their time. They explained to us that as far as they are concerned, any life changes we made based on THEIR promises are our own fault. And you know what, to that point, they may be right. They are compulsive liars and cowards and we should have known. So this is my warning to everyone else. Don't make the mistake we did. The pay is mid at best anyway.

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Paycom Response
3y
We understand everyone processes change differently and that change can be difficult. Beginning in August 2021, we began slowly returning to the office and have seen tremendous momentum from the groups who returned to our campuses, which has helped our people be more successful. For the company we are and the goals we’ve set, this is the best decision to continue our rapid growth. Please reach out through our internal channels like Ask Here or email hrmgmt@paycomonline.com if you need any additional support.

Explore other reviews about Paycom

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Training, pay, and benefits are really good

Cons

9 hour day is brutal

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Paycom Response
4d
Strong development, competitive compensation and meaningful benefits are part of how we invest in our team, and it's great to see that reflected in your experience. Thank you for sharing!
2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

1
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Paycom Response
7h
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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