Pella Austin is a joke - Customer Service Representative Pella Employee Review

1.0
27 Aug 2019
Recommend
CEO approval
Business outlook

Pros

You are apart of a corporation that's been around for a long time.

Cons

No 401k insurance is $350 a month and apparently they match you. Start off told you work for salary but end up actually working hourly. Management is a joke no consistency and customers are always calling about lack of good installs done.

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Pella Response
6y
Hello, we're sorry to learn of your experience. Our understanding is that you are employed at an independently-owned and operated distributor of Pella products. We hope you shared your feedback with the team so it can be taken into consideration.

Explore other reviews about Pella

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Great product, hours were good, and good culture overall. I worked there for well over 10 years and was very sad to leave.

Cons

The Birmingham branch went through several owners during my long tenure with the company. Each owner had its pros and cons. Eventually Birmingham was bought out by the corporate office. The company constantly changing owners gave alot of anxiety and employees were often left feeling a lack of stability. There is not alot of room for growth and the starting pay is not the best, unless you are in Trade sales.

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