Inadequate Training and Unfair Expectations - Design/Sales Consultant Pella Employee Review

2.0
16 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Gas compensation. Not overly strict expense reporting Modest salary while training. (Not full commission out the gate) Leads are typically generated for you. Self gens are a bonus but not expected for productivity.

Cons

Horrible communication about schedule. This was present in training and was even worse when you start running leads. Expect to have your entire day set aside at a moments notice. 6:00PM leads are the norm and can be a large distance away. Training is inadequate and poorly structured. Product knowledge is almost entirely self conducted. Management seems to be mostly unaware of the intricate details and incapable of providing adequate training or resources. Training will focus on how to conduct a session with a very unnatural and canned script. They will provide absolutely no training on building rapport, almost nothing on psychology of sales, and no guidance on any soft skills. Once you start running sessions, it is all about hitting numbers. They are intentionally structured against you. Sessions that are cancelled by the client, even if you never ran them, will still count against you. Sessions can be assigned to you that you are not even allowed to sell (due to product limitations and they did not properly vet the appointment) but they will still count these against you. Overall, the training salary makes it appear as if it isn't "sink or swim" culture, but it absolutely is. They will not invest in you unless you bring in money and in rather short order.

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Pella Response
2y
Hello, thanks for sharing your feedback. What you describe does not reflect our expectations of our leadership or our culture. If you're willing to share more specific feedback, please email us at employerbrand@pella.com. -AH

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Pella offers a strong culture with a genuine focus on people, quality and community. I appreciate the collaborative environment and the pride people take in the work we do. It’s a place where your contributions matter and you feel connected to the bigger picture.

Cons

No major downsides based on my experience.

4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

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