Customer service advisor-part time - Customer Service Advisor Pep Boys Employee Review

3.0
17 Jan 2017
Recommend
CEO approval
Business outlook

Pros

You get a 20% discount on parts and services it can also be applied to snacks beverages and other vehicle products. That's pretty much the only pro.

Cons

The pay sucks you make less than 7.50 which is below minimum wage in NJ plus you get a commission I did exceptionally well compared to other employees and only wind up making a little above 9 dollars after adding in my commission. The hours are long especially on truck days and they don't offer overtime. Not a lot of structure in the store and they will say anything to keep you from quitting including promises of going full time and never getting it. I was told if I stayed I would be made full time and then was told the only way I can become full time is to work above 37 hours for 12 weeks in a row and at the 11th week I was given less hours so the change wouldn't take place. Btw I made more money from hourly than I did off commission and I was a top performer. Also no room for growth with the company.

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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