Poor Leadership Leads to Poor Culture - Human Resources Pep Boys Employee Review

1.0
8 Aug 2018
Recommend
CEO approval
Business outlook

Pros

The actual people who work in the field. They care about the industry and are passionate, but face difficulties from the corporate support staff. However, The senior leadership doesn't care about people. Poor bonuses. Poor merit increases, even for outstanding employees. The budget was only 1% for merits. 1%.

Cons

Not enough support staff to help Benefits, Payroll and Leave Teams are not accessible. No one answers the phone No one understands what they should be doing Systems are old Poor senior leadership Company doesn't care about employees Work life balance is poor Pay is not competitive Ethical Issues Parent Company handicaps Pep Boys - Too much red tape Unorganized No SOPs No support from corporate offices

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

See reviews by: Helpful|Rating|Date|All