Service Advisor - Anonymous employee Pep Boys Employee Review

2.0
28 July 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The satisfied look on a customers face when you get the job done correctly.

Cons

Management is terrible. They can never take full responsibility of their mistakes and have to point fingers to the lower level employees when we do not make our numbers. The daily numbers in service depend on last years numbers. They do not realize that a lot can change from last year such as staffing. The work schedule never worked around my school schedule. Always under staffed and I was required to carry an extra workload. I would not recommend working here at all.

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The 401k is great! And the manager at my store is pretty awesome too.

Cons

Open every holiday other than Christmas Day and thanksgiving day. Pepboys does not close for anything. They want everyone to work in 100+ degree weather with no A/C in shop and when the roads are unsafe to drive in winter. Company does not care about it’s employees

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