Downhill - Customer Service Advisor Pep Boys Employee Review

3.0
6 Aug 2023
Recommend
CEO approval
Business outlook

Pros

It's a great introduction to the industry.

Cons

The company refuses to spend any money. Safety hazards around the shop are of no concern if its expensive to fix. Management gets penalized in their pay, thus provoking them to not spend. Store managers getting exchanged on the regular between stores. Mechanics aren't happy. Stores has been stuck in a "remodel" for the past two years. Walking into a PepBoys doesn't feel welcoming. Management moves up based on favoritism or who lies the most to fleet companies to acquire more money from them.

Explore other reviews about Pep Boys

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

great job i enjoy it

Cons

non at all very pleasant

2.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

The 401k is great! And the manager at my store is pretty awesome too.

Cons

Open every holiday other than Christmas Day and thanksgiving day. Pepboys does not close for anything. They want everyone to work in 100+ degree weather with no A/C in shop and when the roads are unsafe to drive in winter. Company does not care about it’s employees

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