Could be a great job - Anonymous employee PerfectServe Employee Review

3.0
3 Mar 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

can have a wonderful culture and a fun atmosphere

Cons

Like most customer service jobs, customers can be not the best of people

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PerfectServe Response
5y
Thanks for taking the time to provide your feedback and I sincerely appreciate the balanced approach of your review. On one hand, it is fantastic to hear that you've had a positive experience with our culture and enjoyed the atmosphere. But I'll admit, I am disappointed that your experience hasn't been entirely positive. Since you've been with us for quite some time, I'd love to learn more about your experience at PerfectServe and discuss ways we can improve as a company. Feel free to reach out to me on Slack (@meg) and we can set up a time to chat.

Explore other reviews about PerfectServe

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Cons

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

3.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

they provide training for the role

Cons

the pay is low for the role

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