Management doesn’t care - Enterprise Implementation Consultant PerfectServe Employee Review

2.0
8 July 2023
Recommend
CEO approval
Business outlook

Pros

The company offers a great software product with impressive implementations and decent customer support. I believe in the goals of the company and in what it provides to customers.

Cons

Management doesn’t listen nor care. A work-life balance does not exist. Work conditions worsen until it is impossible to complete all your tasks, even remotely close to your standard of quality, in the time a week has to offer — even if you work twice the typical 40-hour workweek. When people quit or lose their jobs, they aren’t replaced — the remaining people’s workloads just increase without a bump in pay or even a bonus. You will be micro-managed, and you will take the fall for more senior employees in the event they make a mistake. Direct reports aren’t as supportive or appreciative as they should be. The company flaunts how much they care about mental health, but on a personal level and in the day-to-day, you’ll quickly learn that management doesn’t care at all. You will wonder if you’ll ever have upward mobility or be paid a salary anywhere in the range of what is standard for this industry. I could go on.

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PerfectServe Response
2y
Hi there, First, thank you for the time you devoted to PerfectServe and the many ways you likely helped our customers—your efforts are so appreciated. You're right that employees are our most valuable asset. Along those lines, we want to reiterate (without sounding trite) that employee well-being is always one of our top priorities. It's one of the most common discussion points for the entire leadership team. You may have had a chance to participate in one of our company-wide employee surveys, which we conduct twice a year, but an important function of these surveys is to gauge the overall team "temperature" and try to surface any pain points that can be alleviated. We'll be the first to acknowledge that wellness is an ongoing mission that requires lots of tweaks and attention to make sure you're meeting the needs of the moment, but overall, we're pleased with 1) our low turnover numbers and 2) the notable increase we've seen in the employee well-being score as tracked by our people management platform. These are signs that our efforts are having a positive impact, and we'll keep finding ways to be better. Our people are the reason for PerfectServe's many successes, so rest assured that we're doing everything we can to retain, hire, and grow the best and the brightest. Thanks again for your feedback, and best of luck in your career moving forward. - Jeff Brown, COO

Explore other reviews about PerfectServe

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong team relationships and approachability Meaningful healthcare impact Remote based Opportunities for cross-functional collaboration Skill building beyond the strict job description Company growth with a values driven culture Flexibility

Cons

Career clarity - fewer defined promotion paths that depend heavily on timing. Strong team culture with growth opportunities, but unclear promotions Compensation is fairly market-aligned, not premium. Potential for being underpaid for scope

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PerfectServe Response
6d
Thanks so much for taking time to leave a review! The team that implements our practice customers does INCREDIBLE work, and people like you are a reason why. We'll take your suggestions under advisement as we think of ways to keep this team happy and engaged.
5.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PerfectServe has a positive team culture. The people here make a real difference in the day-to-day experience. The fully remote setup with flexible scheduling shows that leadership trusts employees to manage their time and deliver results. One of the standout perks is the access to Senior Leadership. It's rare to feel like your voice can actually reach the top... and here it does.

Cons

The one trade-off of remote work is limited face-to-face connection with your team. It's not a dealbreaker because flexibility is worth it, but more opportunities for in-person collaboration (team offsites, occasional meetups) would go a long way in strengthening those relationships.

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PerfectServe Response
1mo
Thank you so much for this review! Our marketing team is a tight-knit group, so you definitely know what good team culture looks like. And duly noted about the opportunities for in-person collaboration—it can be tough in a remote world but we're always looking for ways to make stuff like that happen.
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