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      PerfectServe

      Engaged employer

      PerfectServe reviews

      Mostly good, but could use some changes - Anonymous PerfectServe Employee Review

      4.0
      13 July 2023
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      The most diverse company I have ever worked for, which is appreciative. Love the American + Canadian holidays - it really helps provide a good work/life balance. My manager encourages us to take time off and understands family comes first. Most departments are easy to work with and share the goal of providing the best customer experience possible. Also love the remote environment.

      Cons

      Daily stand-ups are a little much, but understandable given the remote work. A specific department is too difficult to work with, it's almost unbearable. Just to ask for a simple task is like asking for the Declaration of Independence to be altered. Along with that, not having the correct tools/access to do your job efficiently is a major pain, which is why you have to engage this department to do it for you. After that - it may or may not get done within the next three months and yet no one seems to care about how they drag their feet on everything - not even senior leadership. It seems they can get away with avoiding tasks under the mask of "process improvement" even when there is customer impact. Way too much "red tape" to get anything done. Priorities seem to shift suddenly (typically when the aforementioned department throws a wrench in the plan). However, it's understandable when the customer doesn't come to the table ready to get moving with implementation- that cannot be avoided.

      avatar
      PerfectServe Response
      2y
      Thank you for this feedback. We take all of the feedback we get from Glassdoor and other internal and external venues/platforms very seriously. We agree that the daily huddles can be a lot, but we believe they are a worthwhile tradeoff to stay connected as we continue to work remotely during a time when many tech companies are forcing their employees back into the office. We've heard loud and clear from our employees that people would prefer a few additional meetings each week over a commute to a physical office. Regarding the feedback about working with the difficult department, if you haven't already done this, please consider communicating it to your leader and/or our chief operating officer - Jeff Brown. We look forward to working to convert you to a 5/5! -PerfectServe PeopleOps Team

      Explore other reviews about PerfectServe

      5.0
      16 June 2026
      Senior customer success advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

      Cons

      Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

      3.0
      15 June 2026
      It support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      they provide training for the role

      Cons

      the pay is low for the role

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