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      Perk

      Engaged employer

      Perk reviews

      DON’T join customer care in Birmingham. - Customer Care Agent Perk Employee Review

      1.0
      26 Nov 2022
      Customer care agent
      Recommend
      CEO approval
      Business outlook

      Pros

      • Fly you out for onboarding in Barcelona. •Some of the colleagues I met when I began my TK journey were incredibly supportive in and out of work. •Kay is a wonderful person

      Cons

      This job has been the worst experience of my working career! The culture that is raved about in Barcelona isn't upheld in the Birmingham office. TravelPerk UK is a completely different organisation that abides by the toxic corporate structure that tech companies hate. There are unattainable targets for QA and an unmanageable amount of systems to learn. There's a lack of appriceation for the CC agents, and what they do for the opperation of the business. Management and Team Leaders only care if you blindly defend their toxic decisions and the company. You will have a tolerable experience if you moisten the behinds of the Team Leaders and Management (Buy them McDonald’s and pick them up from the airport). If you complain about something valid, expect the Team Leaders pets to report back to them. The favouritism is apparent, and the pets get away with anything (bullying and extra untimed smoke breaks with the Team Leaders). The BHX hub is ClickTravel, NOT TravelPerk. From the begining, Management, HR and Trainers have a vague idea of how to do their jobs. When TravelPerk merged with ClickTravel, they clealy didnt think to test the competency of their employees when promoting them to different departments. The running of BHX is a horrorshow, and they will only blame and label you as trouble. All of the management are in cahoots and will do anything to twist the narrative to get you fired. If you have a voice and refuse to comply with a toxic environment, then DON’T work here. If you’re a robot and can live off basic pay then this is the place for you.

      avatar
      Perk Response
      3y
      Thank you for your feedback. We greatly value the voice of our employees and engagement surveys held biannually are an important part of how we continuously improve at TravelPerk. Employee input directly shapes the experience. In addition to engagement surveys, annual performance reviews capture feedback about our leaders. The process includes direct action reflected in development plans for all employees including managers. Customer Care is paramount to how TravelPerk differentiates to address our clients’ needs at any stage of travel and is by far our largest people investment. TravelPerk is proud to have joined forces in 2021 with Click Travel, the leading UK domestic business travel company and together we are cultivating a winning team. We appreciate the time you have taken to share and are working with our teams in Birmingham to address your comments.

      Explore other reviews about Perk

      5.0
      13 May 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work-life balance clear path for promo and multiple career path options really good people Fun events always happening, the company cares about it's employees and wants everyone to collab and work as a team

      Cons

      with many tech companies there are constant changes and needing to adapt to those changes. The company is relatively young so there are growing pains that come with that

      avatar
      Perk Response
      1mo
      Thank you for sharing your experience working with us in our Chicago hub. It is great to hear that you are enjoying our culture, the people, and the career development opportunities on offer. Growth brings a lot of change and opportunity, and we are focused on supporting our teams as we scale. Your point about communication is well taken. Keeping our people informed and aligned, particularly during periods of change, is something we are continuously working to improve. Thank you for being part of the team.
      5.0
      2 May 2026
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business outlook

      Pros

      -Clear career growth path at Perk! The company is very transparent about the steps to become either an AE, AM, or IS after being an SDR. Perk is fast-growing and the opportunities are endless. They’re always adding new roles you can become after being in an entry-level role. -Product: One of the best products in the industry. Customers love talking about their business travel process, and it’s an easy product to be passionate about. My personal experience with our product is seamless and exactly how we market it. -Work-Life Balance: Extremely attainable. I have not once felt like I have to overwork myself or continue my work at home, which is a night and day difference from my previous job! -Hybrid-Work: 3 days in-real-life, and 2 days remote. Also 20 work-from-anywhere days as they encourage us to travel. Compensation: Extremely good. Base salary is at industry standard. Commission is uncapped and targets are very attainable to receive a 100%+ commission check. -Culture is unmatched! Extremely friendly sales team always looking to help and coach others in sales. Perk is very straightforward in how they envision their culture/environment. -Yearly company trip to Barcelona, Spain! And chances to travel and work out of other offices.

      Cons

      None that I can think of!

      avatar
      Perk Response
      1mo
      It is fantastic to see that you have enjoyed your experience working with us in Chicago! We are thrilled to hear that you are finding the SDR role so rewarding and that our career paths, product, and work-life balance are resonating with you. We are particularly pleased that you are embracing our in-real-life philosophy and hybrid model of working by taking advantage of the "work-from-anywhere" days. Our goal is to foster a culture where collaboration in the office and flexibility go hand-in-hand. It’s also great to know that the supportive coaching from your teammates is helping you reach your goals. Thank you for being such a passionate advocate for Perk. We look forward to seeing you grow with us for a long time to come!
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