Good management but strategy a little messy - Account Manager Perkbox Employee Review

3.0
3 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Free food, coffee, and yoga. Great managers in CS. Talented employees, but expectations too high and processes too few or arduous.

Cons

SLT don't seem to have a plan, released too many products too quickly.

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Perkbox Response
6y
Thank you for your feedback. We’re glad to hear that you had an overall good experience at Perkbox and we appreciate your advice on keeping an eye on culture. We can’t agree with you more on that point. Our ambitions are high and we do keep trying to push the envelope on a daily basis. Our appetite for trying new things may at times seem like we don’t have a clear plan but rest assured we do. Your comments are valuable as they force us to re-evaluate how we communicate to each one of our employees. Thank you.

Explore other reviews about Perkbox

2.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Truly some of the best people you will ever meet. Flexible schedules are a huge upside - many work abbreviated weeks or nontraditional hours. You’re encouraged to prioritise your own wellbeing.

Cons

I felt there was a dissonance between leadership’s words and actions, and watching that was really demotivating. Their mission is to ‘make every employee feel valued’, but: - Long-term, highly skilled employees are being replaced by AI and cheap outsourced labour - Pay isn’t adjusted for inflation, and raises aren’t tied to anything measurable - There are no paths to promotion, and high performers are often handed more responsibilities without a corresponding title or compensation - There are a few bullies who have pushed their way into leadership positions, so line manager quality can be luck of the draw - Much-loved perks have quietly disappeared: summer socials, Christmas gifts, bonus schemes, team-building days (being in-office ≠ team-building). The things that compensated for lower pay are simply gone. Perkbox does a great job at TALKING about employee value, but when it comes to actually fostering it, it always take a backseat to maximised profits. Working for a private equity-backed business isn’t for everyone, and I recognise that, but charting Perkbox’s internal decline has been deeply troubling. If you’re someone who needs to believe in what you’re doing, reconsider Perkbox.

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Interesting projects, great people, flexible hours

Cons

Very AI-first, low pay/no inflation increases, no clear progression pathways

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