Not what it was - Customer Success Manager (CSM) Person Centred Software Employee Review

Good people, flexible working, personal development

Lack of parking at the office

Maybe a few nice colleagues?

Most negative reviews already explain it. Extremely poorly managed organisation. While I have not interacted with all C-level leaders, the commercial side in particular appears to have very weak and toxic leadership, with several of the most senior individuals showing clear gaps in capability. This seems to stem from previous CEO decisions, who hired them but was exited himself, which now has a lasting negative impact on the business. Every month they remain, the company is losing ground. In the absence of clear executive direction, there is a strong blame culture across departments. Challenges are often attributed to being understaffed or external factors, resulting in repeated excuses rather than accountability. As a result, execution is weak and progress is non-existent. Job security is the lowest I have ever experienced. Leadership appears to regularly single out individuals to deflect accountability, creating a cycle where someone becomes the “target” each month. This fosters a constant sense of uncertainty, where employees feel exposed and unsure when they might be next, making it a highly uncomfortable environment for most.