Okay place to work - Customer Service PetSafe Brands Employee Review

3.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, dogs, good management, great coworkers

Cons

Moved our work from home days from 2 days to 1, low pay, and lots of layoffs lately. Hoping they don’t let AI replace a bunch of positions.

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PetSafe Brands Response
3mo
Thank you for taking the time to share your experience and for the many years you’ve spent with PetSafe Brands. We’re glad to hear that you’ve enjoyed working with your teammates, leadership, and the unique perk of having dogs in the workplace. Creating an environment where people enjoy coming to work and feel supported by their colleagues is something we care deeply about. We also appreciate your candid feedback regarding remote work, compensation, and recent organizational changes. As our business continues to evolve, we regularly review policies and structures to balance the needs of our teammates, our customers, and the long-term health of the organization. Change can be challenging, and we are committed to communicating openly and making thoughtful decisions as we move forward. We truly value the contributions of our teammates and remain focused on building a workplace where people and pets thrive together. Jenny Swanson (Chief People Officer)

Explore other reviews about PetSafe Brands

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Everyone works together to develop a good environment

Cons

very strict on metrics and things along those lines. This can be a pro as well

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PetSafe Brands Response
3mo
Thank you for taking the time to share your experience. I’m glad to hear that you felt the sense of teamwork and collaboration that we work hard to cultivate at PetSafe Brands. Creating a positive environment where teammates support one another is incredibly important to us. You also mentioned our focus on metrics. We do place an emphasis on clear expectations and measurable goals because we believe they help provide clarity, accountability, and opportunities for growth. That said, we are always listening and working to ensure our processes support our teammates while enabling us to serve our customers and their pets well. We appreciate the feedback and the role you played in contributing to our team. Jenny Swanson (Chief People Officer)
4.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Overall great people on the team I worked in. Good work / life balance - Standard benefits - Unlimited PTO (sort of)

Cons

Very antiquated process and horrible management workflows. Intentional absence of Art Directors (they do not allow director positions in the creative department which is highly unusual and makes zero sense), No true creative briefs, No proper project timeline and task dependency observance, No scheduling and no project trafficking. Not having Art Directors means everyone thinks they are the Art Director resulting in endless spin and results of mediocre quality. Deadlines are constantly arbitrary so they are seldom hit.

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