Review - Customer Service Representative (CSR) PetSure Employee Review

Great strategy, purposeful, pet friendly, generous staff benefits and good flexibility.

There's a lot going on across the business, it's hard to know what to prioritise.

There is a steep learning curve, and some people in the company can be great mentors - if you’re lucky enough to work with them.

Very stressful work environment with little regard for work - life balance. As a new graduate, I often worked until 9 pm trying to learn the role and keep up with expectations, largely due to limited mentoring and guidance. My manager also had a highly micromanaging style, requiring updates thrice a day. One incident that stood out to me was when there was a fire alarm evacuation in my building and I was told to continue working from a library instead. What surprised me most was that there was no concern expressed about whether I was safe before being asked to resume work.