Great company, exciting possibilities - Patient Support Specialist Phil Employee Review

5.0
10 June 2020
Recommend
CEO approval
Business outlook

Pros

I've been here working with Phil for almost a year. In that year, I have seen many exciting changes to the organization. I have been able to use my skills in a number of different functionalities with Phil and feel that I have all the encouragement of my management team to continue to grow. When COVID19 started, the company made the decision to send the entire company to work from home. I greatly valued the stance taken by the company regarding the health of employees over forcing us all into the office. They are continuing to take a conservative approach to reopening offices and I feel they are looking out for our best interest.

Cons

As a healthcare company that offers healthy snacks and does not offer sodas, I am disappointed that they don't contribute more towards employee health benefits. Our benefits are decent and pretty standard for most employers but for a company that prides itself on being in healthcare, I hoped for better. The bonus structure, while fair, is not consistent. There is no tangible way to track if one is on track to bonus or when bonuses should be paid out. No clear track for advancement and few opportunities. While cross functionality has allowed me to learn about different aspects of the business, there has been no additional compensation given that I am still doing the main job I was hired for in addition to more tasks and responsibilities.

Explore other reviews about Phil

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative, focused, "get-it-done" culture. Day-to-day feels directly connected with the company mission. Everyone is working toward common goals, and teams are always willing to help each other out to make things happen.

Cons

Too many layers and approval processes for the size of the company, creating unnecessary overhead for planning, prioritization, and execution. Lack of transparency into roles and responsibilities for execs / teams makes it difficult to navigate the organization at times.

1.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Talented Peers: The individual contributors here are some of the brightest in the industry. You will work with people who genuinely care about the product and each other.

Cons

Lack of Timezone Boundaries: While the company hires across the US, there is zero respect for local working hours. Meetings at unusual hours are a frequent occurrence. Asynchronous communication is non-existent or vague. Cycle of Perpetual Layoffs: The organization seems to be in a constant state of restructuring. Layoffs occur with such regularity that it has destroyed institutional knowledge and decimated morale. It’s hard to focus on long-term roadmaps when you’re wondering if your team will exist next quarter. "Always-On" Expectation: Due to the timezone issues and lean staffing, there is a heavy pressure to be available 24/7. Burnout isn't a possibility here,it’s an eventuality.

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