Great for those they help in the community, chaos for a lot of employee's. - Anonymous employee Phoenix House Employee Review

1.0
18 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay was fair for the position. Some nice and interesting people work there. Some really good job opportunities for people who have beat addictions.

Cons

Leadership doesn't know what they are doing. I was accused of things I never did or things they thought I might have done. I was never given a chance to do my job or even show them that I could do anything. My supervisor didn't have a clue as to what to do with my position. Supervisor always crying, fake, ghetto and a mess behind closed doors but looked all put together when her higher up's were watching. Expectations changed by the hour. Probation period for the job also changed weekly. Women placed in unsafe environments (empty buildings) where employees or anyone off the street could come into the building and attack them or worse. A waste of my time and suspect they hired me just to get funding and then quickly got rid of me and probably lined their own pockets with what should have been my salary. Health insurance was too expensive. I would of never accepted the position if I knew so. My fault however, because I should of done my research before accepting. I like that they help former addicts with employment but a bit off putting that almost everyone who works there was a former addict. Honestly I don't care because, I am ecstatic, I am not there anymore and didn't even want to write this. I only wrote this to research more things on Glassdoor.

Explore other reviews about Phoenix House

5.0
9 Jan 2023
Recommend
CEO approval
Business outlook

Pros

The staff are passionate about person centered strength based therapuetic interventions. Employees are trained very well. Supportive supervisors Supportive managament

Cons

The location (Long Island City)

1.0
30 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They are driven by the vision

Cons

Phoenix House mission is lacking of respect to the mental health. From the front line staff to the executive leadership are lacking of their core values "Integrity, Compassion, Appreciation, Respect, Excellence, Forward Thinking" The HR department is unreachable, there is no number to call and they keep saying ask here. When you ask a question regarding a leave related to pregnancy, they write back with "please read the employee handbook" instead of just telling the employee the answer. The program directors yell at staff in front of patients and the RSS/Counselors have their own judgment towards the patient. Calling them addicts or onlt want to be there for housing. There are a few great counselors but some counselors also need some customer service. The townhalls and surveys are a sham, they always say they are there to change the culture but it never changes. Staff are stealing food from the cafeteria, stole over time, instead of the leaders being transparent and truthful it never happens. Leaders and staff have high turn overs, nursing and clinical team have a division, no one wants to help each other. The CEO over rules the leadership. There is no communication in this organization and we never see the leaders but they expect us to be at work while the leaders work from home or don't answer their phones. Director of residential services doesn't know what goes on in the program. Overall disorganized, unethical, worst culture I have ever been from an organization that is advocating for treatment of addiction and mental health.

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