Pros
There are a small handful of really talented, fun people to work with. Work/life balance is pretty good because no one is really given expectations or held accountable for anything, so with the unlimited PTO, you can pretty much fly under the radar and take off as much time as you want.
Cons
PhoneSoap is unfortunately another startup with poor, untrained leadership, no structure or organization, and no real goals or direction. It all stems from the CEO, who has no prior work experience, has terrible communication skills, doesn't accept input from others, and will never admit to being wrong. He loves to micromanage every single employee. The culture is toxic and standards are low for hiring. The majority of employees are unqualified, lazy, or extremely difficult to work with. There is no HR and they don't care about employee satisfaction or retention. Unfortunately between this and the poor sales in 2021, things will probably just continue to go downhill until the company shuts down.