Pros
100% remote
Some truly great colleagues working hard under pressure
The CEO is approachable and seems to genuinely care, though intentions and outcomes don’t always align
Generous PTO policy
Cons
Note to prospective employees: Before forming any conclusions, I’d recommend reading the detailed review left by a former employee in 2021. It stood out for good reason—and since then, the landscape has continued to evolve, not always for the better.
To be clear, I don’t claim to have been a perfect employee. But I was around long enough to observe key patterns and shifts, which I think is worth sharing.
A brief timeline:
The company was acquired by Private Equity in 2021.
At that time, ambitious growth targets were introduced—revenue was expected to nearly triple by the end of 2024, and nearly quadruple by 2025.
As of late 2024:
Revenue fell short of its 2024 target by nearly 60%.
More than 10 senior leaders responsible for strategy and direction have exited the business in a short three-year span.
Overall headcount decreased by around 35%.
The result? A lack of consistent direction, reflected in both the product and the absence of real growth opportunities.
Growth Opportunities:
Limited. The business isn’t expanding at a pace that allows for meaningful internal progression.
Product:
A major platform redesign (“Lumen”) has experienced repeated delays. Only one component is live, while the rest remains on the older system. Feedback from customers frequently mentions a dip in performance since the update began rolling out.
People and Retention:
Turnover has been high. The reduced team is stretched thin, and workloads have increased without clear, consistent guidance. Strategy tends to shift every few quarters. While that might suggest bold decision-making, in reality, it often feels like ongoing experimentation.
Support and finance teams are under visible pressure. There’s a lot of ambiguity around responsibilities, which encourages people to be cautious about where they step. That’s understandable, given the ongoing changes in team structures.
Leadership:
Hard to evaluate—leaders often don’t stay long enough to leave a clear impression.
Compensation:
On the lower end of market average. That can be verified by looking at current job listings.
In conclusion:
The company is navigating frequent shifts, and the road ahead isn’t particularly clear. Still, others may have different experiences. If you're considering joining, gather multiple perspectives, ask good questions, and decide based on what aligns with your values and goals. Just make sure you’re going in with open eyes.