Pros
Excellent products that customers love. Brand is growing in the US and well-supported internationally.
Cons
Leadership changes have created a toxic, micromanaged environment. Morale is extremely low, most reps are unhappy, and many are actively seeking other opportunities. NSM behavior has fostered fear and low morale. High turnover and oversized territories make success difficult, and incentive compensation often depends on factors outside reps’ control. Q2 incentive compensation was withheld for a metric largely outside reps’ control, undermining trust and morale. Training sessions are repetitive and fail to address meaningful needs, seeming more like an attempt to justify certain roles than to support reps’ development. Culture has shifted from collaborative to punitive, with management frequently accusing and blaming reps. Previous reviews accurately highlighted these issues but have been removed. Some recent overly-positive reviews appear designed to obscure ongoing problems and create a misleading picture for prospective employees.