Favoritism At Its Finest - Anonymous employee Pilot Flying J Employee Review

3.0
16 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay and some good people

Cons

Management plays favoritism and will only let certain people work together. If they have a crush on someone they have to work directly with them and alot of physical contact

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Pilot Flying J Response
9mo
We are sorry to hear your feedback on our culture, but appreciate you sharing your experience with us. We are a growth company and work towards improving culture across the board. We'd like to continue the conversation and discuss your comments further. Please reach out to pfjhr@pilottravelcenters.com.

Explore other reviews about Pilot Flying J

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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