There is the potential to really set the mood for your store in this position. Attitude and work ethic are essential. - Coffee Host Pilot Flying J Employee Review

4.0
30 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Fun. Rewarding. Busy. If you take pride in your job, pride in having great work ethics, this may be a job you love.

Cons

If work ethics are not enforced fairly, there will be an endless list of duties to keep your area clean and functional.

Explore other reviews about Pilot Flying J

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

See reviews by: Helpful|Rating|Date|All