pilot is a good positive place to work!!!!! - Anonymous employee Pilot Flying J Employee Review

5.0
25 Apr 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I like working for pilot, one of the best companies that I have ever worked for!! I have been promoted fast and have had alot of opportunities for advancement. It helps if you are an outgoing person and put forth effort to help out in anyway that you can. overall i think that if you try you can go far with this company. it doesn't hurt that they are expanding rapidly and need QUALITY people to fill the positions. the stores tend to be run well and upper managment atleast in my zone are very down to earth and make up feel like part of the pilot family

Cons

one of the main downsides that i see is that if you want to advance u need to be willing to go where they will send you. If you are not able to be flexible in relocation then you have to wait for some of the upper TC management at the local store to get promoted, quit or get let go. you have to also have to flexible as to when you will work. for the most part as a cashier or maintanance person there is not a set time that you will work every day. they tend to hire more people than are needed so the hours that you are given are not always what you need. but if you play the game and do a good job they will take care of you for the most part.

Explore other reviews about Pilot Flying J

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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