Fast Paced, Fun, A New Learning Experience Around Every Corner, Growth Within The Company! - Shift Leader/RSS Pilot Flying J Employee Review

4.0
24 Jan 2014
Recommend
CEO approval
Business outlook

Pros

Potential for growth within the company. They gave me a chance when I did not have the work experience to back up my skills. The company is always changing, brining in new ideas and are open to the suggestions you have. I don't feel like I am unimportant to the company, they make me feel like I can make a difference, not only to the customers who come through but also with the company. I have learnt a lot of life and business lessons since I have been with Flying J, they are always willing to teach you when you don't know something or don't understand a certain portion of the business.

Cons

Wage, but who doesn't want more now and then. Long hours, and filled with actual work (not that that is necessarily a con as I like to work but some could see it as a con because they do expect a lot from you). Not the best balance for work family life, difficult but not impossible Insufficient Training for Managerial Staff, from Team Leads and up to GMs

Explore other reviews about Pilot Flying J

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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