Frustrating Experience - Former Retail Sales Associate Pilot Flying J Employee Review

2.0
12 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Very little down time, so your shift goes quickly. There is always something new to learn, because it is rare that two transactions are ever the same.

Cons

Middle management is totally out of the loop with what REALLY is going on in the stores because they always give a head's up when they are visiting, so GMs scramble to make sure everything seems fabulous, when in fact, the place is usually a train wreck. The lack of set schedules for employees makes having a life outside of the store almost impossible, and expecting everyone to be available 24/7, even when hired part time is ridiculous. Entry level employees are treated as expendable, and the amount of training for a new hire is daunting and tends to make people simply walk away before even really starting their job. For those who do work hard, you're going to work even harder and then when you ask for help or speak up, you get disrespected and treated as if you are expendable.

Explore other reviews about Pilot Flying J

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work management was really nice

Cons

I do not have any cons

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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