Be Prepared to be treated like an idiot - Shift Leader Pilot Flying J Employee Review

1.0
9 Apr 2011
Recommend
CEO approval
Business outlook

Pros

I must say that I was promoted almost immediately upon being hired. There is a lot to do and time passes rather quickly. Great for a person with a busy body and no degree.

Cons

I was talked down to continually even though I was much more intelligent and held greater education than most of my managers. Also, the customer complain to you about how they hate the company all day, and its hard to disagree. Employees are treated like thieves and not given any respect. I had managed for a few years in a much busier work place and they treated me like I was an idiot. The pay was atrocious, every other place would offer much more than 8.50 dollars an hour to management level employees. Also, I was required to work extremely random schedules. Often I would work 4 over night shifts and 2 day shifts a week. This destroyed any normal sleeping schedule I could muster. I was sick and sleep deprived all the time. There is also an atmosphere of backstabbing. Basically, trying to rat people out gets you praise, nothing monetarily speaking though. Overall, if you are an intelligent person who holds a degree don't even think about taking this job, I did it because I had to, but I'd rather have started my own business or worked else.

Explore other reviews about Pilot Flying J

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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