Pros
A few years ago, this was an awesome place to work. Unfortunately, it got acquired and leadership change after leadership change eventually led to a massive push to outsource everything to India. This happened conveniently at the start of the Covid pandemic, which was immediately followed by massive layoffs with no warning and a surge of new India positions. It all felt pretty shady and the stress is still hanging over the remaining US employees. - Remote options available for most roles - If you are from India, the opportunities seem pretty great. - Employees who have been with PlanSource longer than 3 years all are amazing and great to work with.
Cons
- Benefits aren't great (especially for a "Benefits Administration" company) - Very low compensation with no opportunities for promotion. - Leadership refuses to be transparent when it comes to outsourcing, compensation, restructuring, or company wide decisions. - Too much focus on quantity over quality in employees. Example: letting long time employees with valuable domain knowledge leave while adding hundreds of India employees with no prior knowledge. - Attrition hasn't slowed down in two years. Leadership refuses to hire high experienced replacements for lost knowledge. - No Cost of Living adjustment. - Both US and India employees are expected to work at odd hours due to the vast time difference.
