Dream. Job. - Customer Experience Postscript Employee Review

Really great culture to work

Unrealistic expectations for the role at hand

Amazing colleagues. Lots of smart team members willing to come together to find a solution or offer recommendations to be customer first.

- LOTS of layoffs. Bound to happen in tech, but in less than two years there were multiple rounds of layoffs, including a larger RIF - Like other reviews mention, lots of emphasis and power given to senior leadership with shady/limited comms shared to the rest of the team. They claim there are cutbacks (above mentioned layoffs), yet senior leaders are on offsites a few times a month. - Pay is not on par with industry standards and hard to get meaningful promotions based on the corporate competencies structure they expect you to follow. Yet, many roles have blurred lines and responsibilities that don’t fall in line with their competency structure. - If you are not buddy buddy with senior leader and/or in a role that draws a lot of company attention or impact, good luck trying to advance or be given new opportunities you express interest in. - As other reviews mention, they do not operate as a mature startup and still seem to fly by the seat of their pants