Antiquated Business Run by Old School Sales Guys - account rep Power/mation Employee Review

I never thought I'd end up in a sales position, but this has worked out better than I could have imagined. You really can take on all that you want here and will not have your salary capped by management. Some of the best reps here make 2 and 3x what their managers make. You have to want to work hard and must be smart, though. There is almost NO sales/call reporting required. After 4-5 years here, your paycheck is your "review".

All that freedom comes with a lot of responsibility. There isn't a big group of "specialists" to turn to for help. You better know your stuff.

- They have hired a "corporate" team to help this company "grow up," from the standpoint of scaling the operation to increase revenue. They have some good people in place, but the push-back from the owners seems to bring a lot of consternation. The current owners' lack of corporate experience and inability to create processes, and best practices or hire consultants or experts to assist, has them drowning against competition. - There is some degree of flexibility with your manager regarding scheduling. - Reduction in force was the smartest thing this company could have done recently considering its current situation. As an employee who was let go, I was not surprised at all knowing that it was best for the company.

- Since owners (Sales) control the business, supporting staff and administration are unable to put processes in place to improve the business- this is the likely reason for the 4th "corporate" president being in place in the last couple of years. - There are so few (if any) processes in place that nothing is ever done correctly the first time; there is always constant re-work involved. There is ALWAYS a caveat to any request so nothing can ever be documented or repeatable. - There is no CRM software/system in place, therefore company depends on suppliers (or?) to give them sales leads. - There are likely 50+ Inside Sales positions which are truly customer service representatives taking orders over the phone (with credit cards no less!) rather than generating leads. - The Epicor Prophet 21 ERP system in place is clunky and labor-intensive regarding pricing and leaves a huge margin for regular errors. Owners failed to invest the correct $ since they do not see value in an ERP system, period. - The word "family" is used often and hypocritically. "We are a family- we need to support other departments." Ew. I can imagine this is because it is a small company - 200 employees, but I assure you, people were NOT treated as family. - The facility is HORRIBLE. It needs an overhaul, badly. They only allow work from home 2 days/a wk, but for office days, everyone is on Teams calls with headphones not realizing the levels of his or her volumes in adjacent offices and cubicles. It is not a productive work environment.