Supportive team boosts confidence but limited client work - RBT - Registered Behavior Technician Powerback Employee Review

Hello, I sincerely appreciate you taking the time to share your Powerback experience on Glassdoor! It's wonderful to see that you feel that you have a great work-life balance and support in your role at Powerback. Collaboration is a key pillar of our culture here at Powerback, and it's phenomenal to see this highlighted in your experience! I'm sorry to hear that you have experienced difficulty in receiving a raise. While we've recently made strides to create merit increase opportunities for all staff by revamping our annual review process, I want you to know that we want you to thrive in your role. Additionally, we recently adjusted our holiday pay structure by offering Thanksgiving Day as a compensated holiday for hours worked on that day, thanks to staff feedback. We review the opportunity to adjust our pay structure and benefits annually in order to best support all team members at Powerback, and your feedback helps us know where we have continued opportunities to improve to exceed your expectations so you can thrive in your role! If you have any additional feedback you'd like to share, Ian Oppel, our COO, and Dr. Cass, Powerback's Clinical Consultant, offer space for staff at every level of care to share their candid thoughts, ideas, and concerns every Monday and Thursday. These national office hours, while optional to attend, are a great way to share your feedback directly with our leadership team. Many of our best ideas and suggestions to improve Powerback come directly from feedback from team members just like you. If you'd like to participate, you'll find additional details on your Powerback Gmail calendar. We sincerely appreciate your continued commitment to improving the lives you touch as an OT. With your efforts, we know that patients have peace of mind on their journey to recovery. Thank you for all you do! Have a great day! --Aimee, Marketing Specialist

Hello, Thank you immensely for taking the time to share your candid feedback with us. We're incredibly sorry to hear that you did not receive the support you deserved as a new team member. While our process to request feedback in your first few weeks of hire is recent, this does not excuse what you've shared, that we failed to connect with you to learn how we could better support you in your new role. I'm so deeply sorry that this was your experience. Our ongoing goal for our culture and our staff is to create an experience where everyone can thrive at all levels of care. What you've shared here is incredibly helpful, as it includes the exact context I need to directly follow up on your concerns in order to better meet this goal. I've connected with the appropriate teams, and again, sincerely appreciate you sharing these difficult details of your experience. If you have absolutely any additional insights you'd like to share, please do not hesitate to participate in your exit interview process. This process allows us to connect with you 1:1 if needed to provide you with additional support, even as a former Powerback employee. If you'd like to participate, please keep an eye out for an email sent to your personal email address that was on file during your time at Powerback. We appreciate you taking the time to share with us what steps we needed to take to better serve you and support you– this feedback is incredibly important to us, and we take it seriously. Thank you again for your review– we sincerely wish you the best of luck in your future endeavors. --Aimee, Marketing Specialist