Process and Accountability is Broken - Project Manager Precision AQ Employee Review

The process here is broken and nobody wants to admit it. Creative teams are moved around a lot to fill in where other teams are short-staffed. This leads to a lack of brand ownership and accountability. Creative Directors are spread thin and hold up routes or provide direction at the 11th hour after bypassing their reviews for the initial go arounds. This leads to scrambling at the last minute to meet client deliverables and mistakes slip through the cracks. The Creative team also designs websites using InDesign for handover to vendors rather than PSDs, which is a questionable choice to say the least. They're an old print first agency who are stuck using INDD for everything rather than making process changes. They also don't screenshot the staging sites for client reviews in Veeva, they just provide a link to the staging site with screenshots of the INDD file that was previously client approved. I've never worked somewhere where we don't send the client actual screenshots of the staging site. As you would imagine this leads to a lot of mistakes and things slipping through the cracks. Also, the Accounting software and process is a joke and completely broken. When they rolled the software out at the end of 2022, it was completely broken and took at least six months for them to start understanding the system, which made changing billing mistakes like billing to the wrong job a nightmare to fix, it required your manager to approve and many managers don't respond to communications.