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Premium Retail Services

Part of Acosta Group

Engaged employer

there is no way to put zero stars - Retail Merchandiser Premium Retail Services Employee Review

1.0
8 June 2019
Recommend
CEO approval
Business outlook

Pros

Its just a job, hope to soon be a former employee

Cons

Total lack of decent communication , or support from supervisor. Minimal wages, (I was hired being told I would get payed $13/hours, which is wrong (This is a wage paid only for one of the project, all other are paid less, minimum wage) Work is done by executing service order (photo or questions with multiple choices answers) on your phone /tablet, but many time, the company will not provide the right selection of answers, and you have to lie...They use a STAR rating that is absolutely worthless. and unfair., they have a facebook page , where employees are encouraged to post , as long as the comments glorify the company...all other comments are deleted...

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Premium Retail Services Response
7y
Appreciate you leaving your feedback. You are correct that Premium pays by job and not a fixed hourly wage, this is because the jobs vary greatly by program. Questions for reporting while in-store are created based on the instructions, however any discrepancies should be brought to the attention of your manager as soon as possible. We believe the STAR rating system to be a great resource in measuring rep performance based on a variety of factors, though we are always open to hearing any objections to what you may believe to be unfair. We also do use Facebook groups for sharing best practices and success stories, and will look into your feedback about posts being deleted. We assure you, leadership values each and every employee and we hope you stick around!

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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