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Premium Retail Services

Part of Acosta Group

Engaged employer

Ruining chocolate company - Anonymous employee Premium Retail Services Employee Review

1.0
10 Mar 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Variety in the day, flexibility

Cons

Training on new chocolate account has been terrible and continues to be bad. The stores are frustrated and unhappy with service. Lack of ability to control your assigned territory, some stores need multiple visits in a cycle. It is obvious that Premium is a merchandising company and has zero clue how to be a DSD sales/service company. Trying to fit a square peg into a round hole. Pay system is very weird and I do not appreciate being paid less than my normal hourly wage for drive time to my next store. Driving is a requirement of the job and we should not be paid less!! I see others have complained on here and the company response is that it is industry standard. Completely false, I’m not sure what industry/planet they are on! This is the most absurd thing I’ve ever heard of. Full time reps should also receive a car allowance. It is terrible that we don’t.

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Premium Retail Services Response
6y
Thank you for your review. We’re confident compensation for our entry and part-time positions align with industry standards. Premium always encourages our employees to talk with their managers about how they can advance their career with Premium and what opportunities may be available. We also offer robust training curriculum and a Management Development Program which helps team members excel their careers.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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