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Premium Retail Services

Part of Acosta Group

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A Company With Abysmal Culture And No Care For Their Field Team - Merchandiser Premium Retail Services Employee Review

1.0
10 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Over the 8 years I was with PRS, the flexibility was the redeeming factor. Between all of the market restructures, it was challenging to get a great leader, but you could get lucky and have one occasionally.

Cons

Unfortunately, this cons list is pretty large. Pay is almost unbelievably low - This could be due to the fact that I was with them for 8 years and never received a comp increase, while I'm sure newer hires were being brought in at hire rates as the years went on, but it was still pretty rough. During slow periods, you can be lucky to get a few hours of work for the week, but during heavy periods, you can also work 50-60 hours and still be part time with no benefits or PTO. Most importantly, they make it pretty clear that they don't care about their field team. Maybe they do with leadership, but in my 8 years, I experience many more unfit leaders than I did great leaders. From not willing to work with reps even though this is their secondary part time job to completely taking their work away. I was very recently let go due to a manager stepping in to cover our market and her and I did not quite see eye to eye on everything and it lead to me being terminated. I spoke with upper management and there was absolutely no care or compassion or even an interest in hearing what I was experiencing as a field rep. Only what the unqualified leader said. There was also mention of things that were completely untrue that I even had a receipts of, but they cared so little that it did not matter.

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Premium Retail Services Response
1y
Thank you for your review. We’re pleased to hear that the flexibility of the role was a redeeming quality for you, and we’re glad there were moments when strong leadership made a positive impact. However, we deeply regret that your overall experience, particularly regarding work-life balance and leadership, fell short of your expectations. Integrity is one of our guiding beliefs, and we take concerns like yours very seriously. If you feel this principle has not been upheld, we encourage you to reach out to HR immediately so we can address your experience and work toward a resolution. If you’re willing to share more details about your experience, please don’t hesitate to reach out to us directly at reviews@premiumretail.com.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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